Support
Shipping & returns
Spare-part orders ship from the nearest regional warehouse. Engineered systems ship per project schedule. All terms below are draft, pending commercial review.
Americas
Ships from Atlanta, Georgia (USA) and Mexico. In-stock parts dispatch within 1–2 business days.
Europe
Ships from the German HQ warehouse. In-stock parts dispatch within 1–2 business days.
Asia
Ships from India and China production sites, per regional program.
Shipping methods
Standard and express carrier options are shown at checkout with calculated costs. Freight shipments (complete systems, corrugated tube in volume) are arranged by your account manager.
Line-down emergencies: call +1 (770) 837-0449 or email info@becker-robotic.com — we prioritize same-day dispatch where stock allows.
Order tracking
Tracking numbers are emailed at dispatch and available in your account order history.
Returns
Unused catalog parts in original packaging may be returned within 30 days with a return authorization from support. Engineered-to-order systems (dress packs, configured assemblies) are excluded from standard returns and handled per project terms.
To start a return, call +1 (770) 837-0449 or email info@becker-robotic.com with the order number and part numbers — you'll receive an authorization and shipping instructions within one business day.
Warranty claims
Suspected defects are reviewed by engineering, not a returns desk. If your system carries a DCDI QR code, scan it to reach the responsible account manager directly with the installation record at hand.
Need a return authorization? Send the order number — we reply within one business day.
Contact support